Delivery & Returns

 

We pride ourselves in handling your orders quickly, with most in-stock items shipping is within 24 hours of ordering; however, some orders may take up to 5 working days to process. Please note that items ordered together may not be shipped on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided with an approximate date of shipment. Any shipping delay will be communicated to you immediately after your order is received. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Delivery times within the UK will be Monday – Friday 9.00am-6pm GMT. All UK orders should be received within 1-3 working days. For international orders please allow up to 10 working days.

Delivery Charges

United Kingdom (including Scottish Highlands)

FREE STANDARD DELIVERY

Northern Ireland, Channel Islands, Isle of Man, Outer Hebrides area and Lerwick area

FREE STANDARD DELIVERY

Austria, Belgium, Republic of Ireland, Netherlands, France, Luxembourg, Germany, Italy, Czech Republic, Slovakia, Slovenia, Spain Mainland, Portugal, Denmark, Sweden, Poland, Finland, Monaco, Hungary

FREE STANDARD DELIVERY

Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Malta, San Marino, Latvia, Liechtenstein, Macedonia, Moldova, Norway, Serbia, Switzerland, Ukraine

£11.00

The Rest of the World

£15.00

Extra Delivery Information

1) A signature will be required upon delivery. A card will be left to rearrange delivery should no one be home.

2) Please be aware that customers are responsible for payment of any local customs duties.

3) Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Returns and Exchanges

We pride ourselves on our customer service and hope that you are delighted with your purchase. However should you wish to return your order you can do so within 14 days of receiving it for an exchange or refund (excluding original postage).

All returned goods must be in perfect condition and in their original packaging to ensure they are adequately protected in transit. Branded boxes should also be protected as they are considered part of the product. Items should be returned new and unused. We are unable to refund or exchange returns that are damaged, used or altered.

How to Return or Exchange an Item

Please e-mail us at upwardsalute@gmail.com to request your Returns Authorisation indicating the reason why you are returning the goods.

You will then receive an email containing your authorisation. We recommend that you return items using a signed for postal service complete with tracking number. The item must be returned unused and in its original packaging, with all required returns documentation to:

Upward Salute

Unit 3425, 248 York Rd

London

SW11 3SJ

We will process the refund or exchange (when in stock) due to you as soon as possible and, in any case, within 28 days of us receiving the item(s). An email will be sent to confirm your return has been processed.

Exchanges will be sent to the same delivery address, unless you advise us otherwise. Postage charges will be incurred for exchanged items, which you will be notified of before the exchange is processed.

Upward Salute is not responsible for shipping fees or lost returns. Delivery Charges are non-refundable.

Damaged/Faulty Products

If your goods are damaged or faulty when you receive them, please follow this procedure:

Call customer services on 02088708575 or email Upwardsalute@gmail.com

You will be advised on how to return the faulty item and the postage charges for the return will be reimbursed to you. The item will be assessed and if necessary, a replacement will be dispatched immediately upon the return of the faulty item, for which you will not be charged additional postage. Please allow 5 to 7 working days turnaround time for replacements.Here at

Upward Salute we pride ourselves on the high standards of our manufacturing process and the quality of the products that we produce. Please our products use natural and recycled materials and so some level of imperfections are to be expected and are part of their character.